AVL Logistics – Frequently Asked Questions (FAQ)

Below you’ll find answers to some of the most common questions about our services, policies, and operations. If you don’t find the information you’re looking for, please don’t hesitate to contact us directly. We’re here to help!

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General Questions

Q: What services does AVL Logistics provide?
A: We offer delivery services, residential moving, office relocation, freight management, and storage solutions. Whether you need local delivery or a full-service move, we’ve got you covered.

Q: How do I request a free quote?
A: Simply visit our [Free Quote Page], fill out the form with your details, and one of our specialists will get back to you promptly with a personalized estimate.

Q: Where are your services available?
A: We provide local services throughout Richmond, VA, and surrounding areas, as well as long-distance moving and freight services based on your needs.

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Delivery Services

Q: Do you offer same-day delivery?
A: Yes! We provide same-day delivery services for select locations. Contact us to see if your area qualifies.

Q: What types of items can you deliver?
A: We handle a wide range of items, including packages, office supplies, retail products, and freight. If you have specific requirements, let us know, and we’ll do our best to accommodate.

Q: Can I track my delivery?
A: Yes. We offer real-time tracking updates so you can monitor the status of your delivery from start to finish.

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Moving Services

Q: How far in advance should I book a move?
A: We recommend booking your move 2-3 weeks in advance to secure your preferred date and time. However, we can also accommodate last-minute moves based on availability.

Q: Do you provide packing materials?
A: Yes, we offer packing services and supplies, including boxes, tape, and protective materials to ensure your belongings are safe during transit.

Q: Are my items insured during the move?
A: Yes. We provide insurance coverage for your belongings throughout the moving process to give you peace of mind.

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Office Relocation Services

Q: How do you minimize downtime during an office relocation?
A: We create a customized moving plan that includes scheduling the move outside of business hours, ensuring efficient packing and setup, and assigning a dedicated project manager to oversee the process.

Q: Can you handle IT equipment and office furniture?
A: Absolutely! Our team is experienced in disassembling, transporting, and reassembling office furniture and IT equipment with care and precision.

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Storage Solutions

Q: Do you offer short-term and long-term storage?
A: Yes, we offer both short-term and long-term storage options in climate-controlled units to suit your needs.

Q: Is the storage facility secure?
A: Yes. Our storage facilities are equipped with 24/7 security monitoring and controlled access to ensure your items remain safe.

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Payment and Policies

Q: What payment methods do you accept?
A: We accept credit cards, debit cards, and bank transfers. For large corporate accounts, we offer customized billing options.

Q: Are there any hidden fees?
A: No. We provide transparent pricing with no hidden fees. All costs are outlined in your initial quote.

Q: What is your cancellation policy?
A: Cancellations made 48 hours in advance are eligible for a full refund. Cancellations made within 48 hours may be subject to a cancellation fee.

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Still Have Questions?

If your question isn’t listed here, please reach out to our customer support team at:
📞 (804) 382-0200
📧 Avllllc20@gmail.com

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We look forward to serving your logistics and moving needs with the highest level of professionalism and care!